WHAT SPEEDS CAN I EXPERIENCE ON FIXED LTE?
You can generally expect speeds between 10-50Mbps. Please note, however, that speeds are determined by the external environment around your home and where the router is situated in your home.
DOES UNUSED DATA ROLL OVER AT THE END OF THE MONTH?
In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Surfer data and Bonus Data does not roll over.
CAN I UPGRADE OR DOWNGRADE MY SERVICE?
Yes. All Fixed LTE packages can be upgraded or downgraded via your Client Control Panel.
Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.
DO I NEED TO SIGN UP FOR A CONTRACT?
Nope, we don’t like contracts. All our services are month-to-month and can be easily cancelled if you change your mind.
CAN I USE THE INCLUDED SIM CARD IN ANOTHER DEVICE?
We recommend and suggest using the Telkom SIM card only with LTE device supplied with your order.
Please note that you also need to be in the Telkom Network coverage area.
IS THERE A CANCELLATION POLICY?
SIM Only package, a calendar months’ notice is required.
HOW DO I VIEW MY DATA USAGE?
You can easily check your data usage at any time via your Client Control Panel
DO I NEED TO CHANGE MY APN SETTINGS?
We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card – so you do not need to change any APN settings.
HOW LONG DOES IT TAKE TO ACTIVATE AFTER DELIVERY?
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely.
Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our support team if you do not have a connection after 72 hours.
CAN I USE MY FIXED LTE SERVICE ANYWHERE?
You can use the LTE service anywhere provided you are within the relevant provider’s Telkom coverage area. That said, Fixed LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to the new tower if you do move it.
HOW LONG WILL IT TAKE FOR MY FIXED LTE TO BE DELIVERED?
Within 10 business days, provided payment has cleared (stock dependent)
CAN I TOP-UP?
Yes you can